✅ Troubleshooting Checklist

Before seeking help, we recommend completing this troubleshooting checklist. By going through these steps, you can gather important information and perform basic diagnostics. This will help you provide a comprehensive overview of your issue, saving time in the troubleshooting process and increasing the chances of finding a solution quickly.


  1. Describe the problem:
    Provide a clear and concise description of the problem you are experiencing. Include any error messages, symptoms, or unexpected behavior you have observed. This will help us understand the nature of the issue and focus on relevant troubleshooting steps.

  2. Gather system information:
    Collect relevant system information, such as the operating system, software versions, and hardware specifications. This information is essential for understanding the environment in which the issue is occurring and identifying any compatibility or configuration-related problems.

  3. Check settings and configurations:
    Review your settings and configurations related to the problem. Ensure that they are correctly set and aligned with the desired behavior. Verify any specific options, preferences, or configurations that might be relevant to the issue at hand.

  4. Reproduce the problem:
    Attempt to reproduce the problem in a controlled manner. Identify the steps or actions that consistently lead to the issue occurring. By reproducing the problem, you can help us narrow down the potential causes and find a resolution more efficiently.

  5. Consult documentation or resources:
    Consult relevant documentation, user guides, or online resources provided by the software or system you are experiencing issues with. Look for troubleshooting sections, FAQs, or known issues that may be related to your problem. This can provide valuable insights or solutions.

    :page_facing_up: SharpTools Help Site & Knowledgebase

  6. Check for updates:
    Ensure that your software, drivers, or firmware are up to date. Check for any available updates from the official sources, including patches or bug fixes. Sometimes, issues can be resolved simply by installing the latest updates.

    :information_source: For SharpTools, this is usually just a matter of refreshing the page in your browser while viewing a SharpTools page. But make sure to update the software and drivers for your hub and devices as well.

  7. Review recent changes:
    Consider any recent changes or updates you have made to your system, software, or configurations. Determine if the issue started occurring after a specific change. Undoing or reverting recent modifications can help identify if they are the cause of the problem.

  8. Test with different configurations:
    If applicable, try testing with different configurations or settings to isolate the issue. This can help identify whether the problem is related to a specific configuration or combination of settings. Keep notes on any changes made and their impact on the problem.

  9. Document your findings:
    Keep a record of the steps you have taken, the results observed, and any additional information gathered during the troubleshooting process. This documentation will be useful for providing context when seeking help and for reference in future troubleshooting endeavors.

Completing this troubleshooting checklist will help you gather essential information and perform basic diagnostics before seeking help. By providing the details you have gathered, you enable the community to understand your issue better and offer more accurate assistance. Remember, the more comprehensive the information, the more effective the troubleshooting process will be.