Over the past year, I’ve had an issue a couple of times where my ecobee thermostats disconnect from Smartthings and the sharptools dashboard displays the last information available while they were still connected. Usually, going into Smartthings and re-authorizing it to access the ecobee service resolves this and the thermostat tiles in sharptools display accurate information once again.
The last time the service needed to be reauthorized in Smartthings, it didn’t resolve the issue in sharptools. I can now see accurate thermostat information in Smartthings, but the sharptools dashboards all show the out-of-date information. I’ve attempted to remove and re-add the thermostats under the Manage Connections menu > Authorize SharpTools to access your Works With SmartThings devices, but that hasn’t helped. Anyone have any ideas?