Smartthings SHM status not updating

Hi @Rich_Mond, welcome to the community. Did you use the SmartThings app or the SmartThings classic app when verifying the SHM status change and SHM tiles actions? Please note that the SHM in SmartThings app (STHM) is a completely different system than the SHM in the classic app. (See the details in (FAQ: SmartThings Mobile App Migration) post.)

SmartThings Classic App SmartThings App
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If you were using the classic app, and verified the classic app’s SHM status changed when you tap different SHM tiles in the dashboard, you may want to check the Live Logging in the SmartThings IDE if the event was posted to SharpTools. See screenshot below for example.

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