@josh Could this be related to the same issue reported in the message Syncing with ST Issue - Oct 14, 22
I am also having trouble with my Schlage Connect lock. But it is even more bizarre. Here’s the test results:
When it is locked, if I open the deadbolt manually, the ST app shows unlocked but Sharptools does not change and shows locked. Similarly when I manually re-lock it, ST is correct, Sharptools still shows locked because it never changed to unlocked. The ST history does not show either the unlocking or the locking.
I can unlock and re-lock it from Sharptools. ST will show unlocked and then locked, as will Sharptools. The ST history shows the 2 changes of state.
If I unlock from ST, both show the proper state, and I can re-lock from Sharptools. The ST history shows both unlock and locking.
If I unlock manually from the deadbolt, ST shows it is unlocked but Sharptools shows locked as I said previously. The ST history does NOT show the unlocking. Of course, now I can’t lock it from Sharptools, but I can from ST. And, the ST history shows the locking. So now I have two lock events back to back, but no register of the manual unlock in between. Of course, I get similar results but in reverse if I unlock using either Sharptools or ST and then manually lock the lock.
And finally, if I enter the code from the outside to unlock, ST shows it is unlocked, but Sharptools stays locked. I checked the current status in the IDE and it shows the door is unlocked. However, the Smart Lock Guest Access service does not show in it’s history that the door was unlocked with a code.
This sounds to me like there is both a ST problem and a Sharptools problem.
Allan
PS My other “things” like Leviton light switches all work fine whether activated manually, via ST or Sharptools.