SmartThings App Reporting Devices Offline

The new virtual devices are “offline” on the smarthings app. Only the ones I have created last week are woriking. Any solution?

Would you mind sharing some screenshots of what you were seeing and how you have things set up in the IDE?

It would be helpful to see some more details on what you have setup and which specific device handler you are using.

Also, can you clarify what the functional problem is? Even if the mobile app sees things as offline, you can still control them from SharpTools.

Hey @viniciusm - I’ve gone ahead and moved this thread out of the Virtual Switches + Scenes thread as this seems to be a general SmartThings issue at the moment. More details can be found in the following SmartThings Community thread:

SmartThings also just posted an incident which you can track here: