[RESOLVED] Smartthings thermostats edge not working anymore

SharpTools.io (web)
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Hi everyone,

Since the migration of the driver to edge, one of my thermostat is not working anymore in SharpTools. It was working perfectly in rules and in a dashboard when it was using its original DTH but it was migrated automatically to the Edge Zigbee Thermostat driver. The model is Sinope TH1300.

Since the migration, I am getting error in the rules log “Failed to send device command” when calling the setheatingsetpoint command. In the dashboard, I am getting “Error sending command” when trying to adjust the temperature manually.

I have to say that I am able to adjust the temperature from the Smartthings app. So something seems broken in SharpTools with the Edge driver.

Any idea what could be wrong?

Thanks
François

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Hi François - thanks for posting and sorry to hear that things aren’t working as expected. Have you reauthorized your list of devices since the automatic DTH-to-Edge migration took place?

You can do this from your SharpTools User Page → Manage Connections. Proceed through the authorization like normal and it should sync over updated details for the device.

If that doesn’t help, can you send an email to support@sharptools.io with the Rule ID along with the approximate time and timezone of a command error, so we can take a closer look?

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I have a hunch this is the same heating/cooling setpoint issue as the cielo breez one :dotted_line_face:

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@Francois_Noel Can you try to tap the “adjust” in the left bottom corner of the Sharptools tile and try to set the temperature with the blue arrows?

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It looks like this particular thermostat is a “Smart Floor Heating Thermostat” and the Edge Driver profile indicates that it should match up for a Heating Only profile on the driver.

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So I just followed @josh recommendation and when through a resync of my devices. That fixed the issue. I’m able to control the problematic thermostat once again.

I guessing the migration of a device from DTH to Egde is causing a change in the way the device needs to be accessed from SharpTools. This resync is fixing that.

With the big migration currently going on on Smartthings, I wonder if there would be a way to detect and fix this automatically? My main concern is that I am relying on SharpTools to sync my thermostats with the dynamic pricing of electricity. I have a few other thermostats still on DTH so this problem will likely reoccur at a certain time. If it can’t be automated, I will have to keep an eye on this regularly.

Even a “resync” button in the Things list for a single device would be practical.

Thanks everyone for your help!

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Damnit :rofl: Hoped it would broaden the issue :grin:

Glad it’s fixed though!

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