[RESOLVED] Hubitat Authorization Not Working

[Steve_Belt]

I’ve lost connection between my hubitat and sharptools. It’s been online for a couple years but today it’s showing no authorized connections. When I try to connect to my hubitat hub, it recognizes that I have two, and I select the main, but it times out and says it can’t connect. I’ve tried several times.
However, I can connect locally to it, and via the hubitat app on my mobile, and the hub is still running the house so I know it’s up.
I’ve disabled my VPN on the off chance that might be the issue, but it wasn’t.

I’m running C7 Pro Hubs

Can you confirm your hubitat connection service is running and if so any ideas on how to troubleshoot this?

Thanks in advance.

[josh]

Hi Steve - sorry to hear that things aren’t working as expected. I’m copying my support email reply here for your reference:

Can you share more details about where in the process things are erroring out and if you are getting a particular error message?

I don’t have any other reports of this and I was able to reauthorize my Hubitat connection, so it doesn’t seem to be a widespread issue.

First Troubleshooting Step

The first troubleshooting step I usually recommend with Hubitat is to reboot the hub, wait several minutes for it to boot up and things to calm down and then try authorizing again. This solves most common issues with Hubitat hub authorizations.

Hubitat Authorization Communication

As for the feedback around the phone talking to the hub and being able to access the hub via the network interface, please note that Hubitat’s Web Authorization flow (OAuth) uses a different approach to perform the initial communication with your hub.

Hubitat hosts a “Cloud Relay” that’s used to communicate with your hub. So communicating from your phone or directly via the local network bypasses the Hubitat Cloud Relay.

You could try authorizing another Hubitat “app” that uses the Hubitat Cloud relay like Google Home, Alexa, or IFTTT (each from within their own app and completing the full relinking / authentication flow) to see if those are also impacted.

[Steve_Belt]

Well, chock one up for simply rebooting the hub. Not sure what happened since this combo has been rock solid for the last couple years since I set it up. I didn’t do any FW updates so not clear what the actual cause was, but rebooting did solve it.

Thanks for the help and super quick response Josh.