Hi, SharpTools’ push events and subscriptions have not been working since around last week.
The FCM ID is blank. Using the “Force Reset FCM ID” returns the message “GCM forced refresh complete.”, but the FCM ID remains blank.
I’ve fully reset the SmartApp and Android apps using the reset instructions in the knowledge base. Unfortunately, the FCM ID remains blank, though a notification from SharpTools that says “Push event registration ID is missing.” was displayed.
Logging has been enabled in the Android app, but as of yet, there is no information in the “View Logs” screen.
Please let me know if there is any additional information I can provide to resolve this issue.