Garage Door Locks No Longer Working


#1

I’ve been having issues with connectivity, I think. I have two Kwikset 910 locks. I use an Rboy app to send codes to them, which isn’t working properly. I know this isn’t the Rboy community, but I’m just setting a little background. SmartThings still controls the locks, though. And so does SharpTools. However, I cannot get SharpTools to control my garage door openers. All my problems started about two weeks ago (and I think there was a Hub update about that time). I have two gocontrol garage door openers. I can control them from SmartThings. However, when I press lock or unlock in SharpTools, they don’t open or close (although the status changes as if it’s reading they are open or closed then in reality they haven’t changed). I have authorized them and unauthorized them to no avail. The strange thing is they appear twice in the listing: once under locks and also under contact sensors. I don’t recall them being under contract sensors when I first set up SharpTools. I removed SharpTools from SmartThings and started all over, but SharpTools still doesn’t control the doors openers. Any suggestions? Thanks!


#2

Thanks for posting and sorry that things aren’t working as expected. Can you send me a list of your things using Support > Send Things?

That way I can take a look at the capabilities and the commands the device is reporting and which DTH it’s using.


#3

I just sent it. However, I’m beginning to think it’s my Hub and not SharpTools. The last time I got a notification from the two garage door openers was the 15th. I’m going to reboot the Hub and do a Z-Wave repair to see if that helps (Rboy apps just suggested that for my locks problem).


#4

OK, turns out this is operator error. I copied the wrong DTH code into the SmartThings API. I copied locks code into the garage door controllers. Sheesh. Anyway, duh. Pure operator error on the garage doors. They now work. Thanks.


#5

Thanks for the update! Do you need me to look at anything else?


#6

No. Not at this time. I still have issue with user codes in my door locks but that’s definitely not a SharpTools issue. Thanks.