Aqara humidity showing 100% in sharptool not correct amount

1

I have a Aqara temp/humidity sensor in my Smartthings, that I want to import to the dashboard.

When I add it to the dashboard, it says 100% humidity, but when I look at it in both Aqara hub, and Smartthings hub, it shows the correct number (89% at the moment).

Is there a way for me to get the correct number displayed ?

Best regards and merry christmas

Jakob

2

Hi @Jakob_Dalgaard - thanks for posting and sorry to hear that the humidity isn’t reporting correctly.

When a device is added to a dashboard for the first time, the system is supposed do the necessary work to setup event listeners and perform a one-time device sync.

It sounds like the device sync might not have happened, so I would recommend doing it manually:

  1. Open your SharpTools User Page
  2. Tap Manage Connections
  3. Tap Samsung SmartThings
  4. Follow the prompts to reauthorize the location

That should get the current device state back in sync. Then I would monitor for when the humidity value changes in SmartThings and verify that it’s updating in SharpTools as expected.

1 Like
3

Great! I followed your advice with a Fibaro Zwave Switch.

It gave problems with delayed power results from Smartthings, and solved!.

Pity no answer from Topic starter.

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4

A good approach if you are having issues with a device not displaying updated status is:

  1. Refresh the dashboard page in your browser
    • This kicks off a background healthcheck that tries to clean up event subscription issues
  2. Reauthorize the connection
    • This forces a fresh device sync to ensure the latest device status is in SharpTools
  3. Test with the real device
    • Physically actuate the device or otherwise cause it to change status and make sure that syncs over to SharpTools as expected

The first step makes sure the event subscriptions are in place, the second step gets everything in sync as a quick fix, and step 3 is the real test to make sure the changes to device state are being reported as expected.