Album art dissappearing

SharpTools.io (web)
1

Since a few days ago, my album art on the SharpTools dashboard has been randomly disappearing while the track is playing. I’m not sure if this is an issue on the SharpTools side or something with my Homey setup. When inspecting the element on the SharpTools dashboard the album art URL is gone.

Has anyone else experienced this, or have any insights?

2

Can you submit a Homey Diagnostic Report immediately after you encounter an issue with the album art disappearing? And also the SharpTools System Snapshot along with the device ID or device name that’s impacted.

I’ve seen a few automatic error reports of Homey timing out when trying to retrieve the album art, but I figured that would just result in the artwork not updating and I hadn’t received any reports of a functional issue for that.

In your case it sounds like the artwork is disappearing completely.

3

Thanks for the reply @josh, here you go.

5

Hi @josh, I’ve submitted both the Homey Diagnostic Report and the SharpTools System Snapshot along with the details of the impacted device.

After investigating further, I noticed that the album art only disappears when I load a second dashboard that also contains album art from the same device. Could this be helpful for pinpointing the issue, or would you suggest looking into a workaround?

6

Thanks! I got the diagnostic and system snapshot.

Yes, that is a very interesting clue. It sounds like when the second dashboard is opened, the automatic healthcheck that runs in the background is causing a device sync… and if I remember correctly, the enrichment of the album art only happens when an actual speaker_* event occurs in Homey.

I’ll need to think about how what options we have for this…

1 Like
7

Thanks @josh, let me know if there is anything I can do/check to assist.

8

Hi @josh, any chance this is resolved in the near future or should I look into a workaround? :blush:

9

It’s on my hit list, but I don’t have a timeline to give at the moment.

1 Like
10

I understand, no worries, thanks for the reply!

11

One more question @josh , I just found out I can use the Homey URL in a Media Tile and set it to refresh every 5 seconds. This basically solves the issue for me, but I’m wondering if this approach could have any downsides? For example, could it generate too many requests to Homey or cause performance issues either on Homey or the SharpTools dashboard?