Note that there are ‘Shortcuts’ (blue) and ‘Widgets’ (grey/yellow) and that different launchers group these differently.
The blue Shortcuts do not reflect the state. Only the actual Widgets (gray/yellow) will reflect the state.
‘Mode’ control is available as a Shortcut. The ‘Routines’ that are available in SharpTools for Android refer to the routines associated with the classic app. The ‘Scenes’ which are associated with the new Samsung app are not accessible via the API we use – and to make things more confusing, SmartThings has started renaming ‘Scenes’ to ‘Routines’. 
As a workaround, you can trigger a Scene/Routine with a Simulated Switch.
No, it’s not normal. There’s a widget / push event troubleshooting guide available.