Samsung Family Hub - dashboard not refreshed

[josh]

Samsung Fridge + Edge

@Nigel_Baker

Events that occur after wakeup are reported.

That’s an interesting clue - thanks for sharing.

It sounds like the connection is either maintained in the background or gets re-established quickly since you aren’t seeing the Disconnected / Reconnecting message at the bottom of the page and are seeing new value updates.

But it’s not clear why the data from while the screensaver was on wasn’t updated.

@Nigel_Baker

…desktop PC running Windows 10 with Edge browser. If the PC goes into screensaver mode, and a state change occurs on a tile while the PC is in screensaver, when the PC wakes up the tile state is stale.

What about new events or state changes that occur after the PC wakes up from screensaver?

And are you able to consistently reproduce this on demand? Like are you able to force-start the screensaver and then immediately exit the screensaver and you can reproduce the issue? Per the next section on Mac, one of the challenges is we were not able to manually reproduce it. I would occasionally see it after my Macbook Air was asleep for a long time, but I couldn’t force it to occur by manually putting the Macbook to sleep.

Diagnostic Page (hidden)

I would also note that we have a hidden set of diagnostic information for the socket connection that you can access.

@josh

On a related note, when the issue is occurring, if you navigate to the diagnostic page within the web-app, do you see the Background Worker continuously getting restarted?

1. Open your user menu in the top-right corner and select View Account
2. Tap the Manage Account link in your user card
3. Tap the version number 3 times (below the table)
4. Scroll down to the bottom of the Worker Logs

Again, you must navigate to this diagnostics screen within the same browser using the navigation elements within the app and not using the URL bar or new tab.

Safari on Mac

@GMAU

Also noticed this on a mac mini on safari. Whenever it comes back from sleep,

Certain versions of Safari on Mac seem to have issues with how they’ve implemented “Web Workers” which is the underlying technology that allows the realtime connection to run in the background.

@GMAU

The tiles that are really stuck appear to be any supertiles/custom tiles.

In my experience, when this happens on Safari on Mac, it means the realtime connection is completely lost since Safari is having issues with the web worker – that means that all status updates going forward fail until you close and reopen the page in Safari.